What is Lokoly™?
We have one simple mission: Uncover hard-to-find coffees made by legends that are tucked away in local communities across the U.S., share their story, and then share their products with you. The Coffee Club is our way of sharing the experience of visiting these communities and hearing the stories of these legendary roasters.
The roasters we partner with make products you wouldn’t find in the grocery store, the only way to find them is if you were to go to that community. We find roasters that have a near religious devotion to producing the best coffee, and they have stories that need to be shared. We do the work in finding them and visiting them, and then we provide you the once in a lifetime opportunity to try them out.
How do you pronounce Lokoly™?
Can I suggest where Lokoly™ should visit next?
Have an incredible roaster in your community that you believe needs to be shared with the rest of the US? Let us know. For any suggestions on businesses you’d like to see featured in future in our exclusive coffee club email us at email@example.com.
How does my company get featured in the Lokoly™ Coffee Club?
Lokoly started because of the incredible coffee legends we have in America, so we are always looking where to go next. If you are a maker of small-batch coffees that are specialty grade and are interested in learning more, please email us at firstname.lastname@example.org.
Shipping | How it Works
How does shipping work?
In the US, shipping usually takes 2-6 business days from when the coffee ships (see below for "When can I expect my shipment?").
What do I receive in my Lokoly Coffee Club membership?
We feature one small-batch roaster every 60 days with shipments going out in February, April, June, August, October, and December. All club members and gift box recipients will receive a box exclusively featuring that respective roaster small-batch products, complemented by exclusive merchandise often from other local businesses.
When can I expect my shipment?
It typically takes 2-6 business days for your coffee to arrive and shipments are typically sent out on the 15th of every month of the following months: February, April, June, August, September, October, December. Sign up before the 7th of the months listed above to guarantee a featured box. All coffee is roasted-to-order, meaning we ship out nearly the same day as it’s roasted.
Can I buy past coffees feature?
Lokoly Coffee Club members share the experience of receiving the same featured box for that cycle. It is not possible to receive a previous box. Subscribe to our email list and you will always be in the loop.
I live outside the US. Can I still get coffee?
The Lokoly Coffee Club box currently only ships within the USA.
Shipping | Return Policy
How do I report an issue with my order?
Please get in touch with us at email@example.com so we can help. If possible, please include your order number in the email for reference.
Can I refund my order?
At this time we don’t issue refunds unless your order is damaged, at which point we will issue full replacements at no cost to you. We do ask that you provide a photo of the damaged goods, so we can relay it back to our fulfillment specialists.
Managing Your Subscriptions
How do I manage my subscription?
Log on to your account and click on "Manage Subscription" under Account Details. From there you can manage payment, address and shipping information, products, and upcoming orders. You can also review your transaction history and cancel your subscription.
Can I subscribe without creating an account?
You must create an account to sign up for a coffee subscription. This allows you to manage your subscription whenever you would like. An account is NOT required to purchase the "Gift It" option.
Can I switch the products I'm subscribed to? (ie. from Coffee Connoisseur to Coffee Lover)
Yes! To switch subscription products, you will have to cancel your subscription for your current product (see directions below for "How do I cancel my subscription?") and sign up for the product you would like. If you would like to switch the product you are subscribed to, make sure to cancel your subscription before the next billing date (see below for "How often do I get billed?")
You can also switch the coffee grind you receive (ie. from Whole Bean to Ground). To do this, you do NOT need to cancel your subscription. Go to Account > Manage Subscription > Products in your subscription > Swap Product.
If I buy a gift, do I have to subscribe?
For a gift, you can checkout without having to subscribe on an on-going basis. However, if you’d like to gift it to someone recurring every two months, you’re more than welcome to.
Can I put a custom note into my gift?
You have the option to add a custom, hand-written, note to your gift at checkout. Just click the option to add a note at checkout and input your custom message, and we’ll take care of the rest!
How often do I get billed?
Your billing cycle will begin the day you place your order. For example, if you join onJune 1st, you will be billed every 60 days on the 1st.
How do I cancel my subscription?
It’s as easy as logging in to your account and clicking "Manage Subscription" under Account Details. Once you are in your "Manage Your Subscriptions Page," click "Cancel Subscription" (last option). All cancellations are effective immediately, but keep in mind we might still owe you for a previous charge, so you may still receive a Lokoly Coffee Club box in the mail depending on where you are in the monthly cycle.
Do I pay any penalties for cancelling my subscription?
There are no penalties to cancelling your coffee club subscription (other than your loss of discovering American favorites of course). After canceling, we will not charge you for any subsequent months, but you will receive a final basket if you already paid for that month.
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