FAQs

What is the Lokoly Coffee Club?

We have one simple mission: Provide exclusive access to hard-to-find coffees made by legends that are tucked away in local communities across the U.S., share their story, and then share their products with you. The coffee club is our way of sharing the experience of visiting these communities and hearing the stories of these legendary roasters.

The roasters we partner with make products you wouldn’t find in the grocery store, the only way to find them is if you were to go to that community. We find businesses that pour their heart & soul into crafting premium coffee and have stories that need to be shared. We do the work in finding them and visiting them, and then we provide you the once in a lifetime opportunity to try them out.

All coffees we ship out are exclusively roasted for our club. This means that you won’t find them on any other website or in a store, it’s a one-time deal through us making your coffee club experience that much better.

How do you pronounce Lokoly?

Lo-ca-lly.

Can I suggest where the Lokoly Coffee Club should visit next?

Have an incredible roastery in your community that you believe needs to be shared with the rest of the US? Let us know. For any suggestions on businesses, you’d like to see featured in future lin our exclusive coffee club email us at info@lokoly.com.

How does my company get featured in a future Lokoly Coffee Club box?

Lokoly started because of the incredible craft coffee roasters we have in America, so we are always looking where to go next. If you are a maker of small-batch products and are interested in learning more, please email us at ​info@lokoly.com​.

Shipping | How does it work?

What do I receive in my coffee club membership?

We feature one small-batch roaster every 60 days with shipments going out in February, April, June, August, October, and December. All club members and gift box recipients will receive a box exclusively featuring that respective roaster small-batch coffee, complemented by exclusive coffee merchandise.

When can I expect my shipment?

Shipments are typically sent out on the 15th of every month of the following months: February, April, June, August, September, October, December. It typically takes 2-6 business days for your coffee to arrive. Signup before the 7th of the months listed above to guarantee a featured box. ​All coffee is roasted-to-order, meaning we ship out nearly the same day it’s roasted.

Can I buy past coffee boxes featured?

Lokoly Coffee Club members share the experience of receiving the same featured box for that cycle. It is not possible to receive a previous box. We invite you to join our mail list and you will always be in the loop.

Gifting | How does it work?

Do I have to subscribe to buy a gift? 

For a gift, you can checkout without having to subscribe on an on-going basis. However, if you’d like to gift it to someone recurring every two months, you’re more than welcome to!

Can I put a custom note into my gift?

You have the option to add a custom, ​hand-written​, note to your gift at checkout. Just hit on the option to add a note at checkout and input your custom message, we’ll take care of the rest!

Billing | How does it work?

How often do I get billed?

Your billing cycle will begin the day you place your order. For example, if you join on June 1st, you will be billed every 60 days on the 1st.

How do I cancel my subscription?

It’s as easy as logging in to your account using the information you provided after your initial purchase. When you’re in your account, you can unsubscribe from there. All cancellations are effective immediately, but keep in mind we might still owe you for a previous charge, so you may still receive a box in the mail depending on where you are in the monthly cycle.

Do I pay any penalties for canceling my subscription?

There are no penalties to canceling your coffee club subscription (other than your loss of discovering American favorites of course with our coffee community). After canceling, we will not charge you for any subsequent months, but you will receive a final box if you already paid for that month.

Can I still purchase coffee if I live outside of the U.S.?

The coffee club boxes currently only ships within the USA.

Managing Your Lokoly Coffee Club Membership

To manage your membership, you must be logged in to your account. Once logged in, you can edit your address and shipping, edit payment information, swap products in your subscription or edit quantity, manage upcoming orders, see transaction history, and cancel your subscription.

To manage your subscription, login to your account and click "Manage Subscription" under Account Details.

Can I switch between membership types? (i.e. from Green to Gold)

Of course! You can switch your membership to a different membership anytime.

Login to your account > Manage Subscription > Products in you subscription > Swap product.

How do I cancel my subscription?

It’s as easy as logging in to your account and clicking "Manage Subscription" under Account Details.

Login to your account > Manage Subscription > Scroll to the bottom > Click "Cancel Subscription"

Do I pay any penalties for canceling my subscription?

There are no penalties to canceling your coffee club subscription (other than your loss of discovering American favorites of course with our coffee community). After canceling, we will not charge you for any subsequent months, but you will receive a final box if you already paid for that month.

When do I get charged for my subscription?

You will be charged on the same day of the month that you made your first purchase. The charge to your account is bi-monthly. You can see what day of each month you will be charged for your subscription by logging on to your account > click Manage Subscription > Manage Upcoming Orders. There, you will see “Order Date,” which is the day you will be charged.

Returns Policy

How do I report an issue with my order?

Please get in touch with us at ​info@lokoly.com​ so we can help. If possible, please include your order number in the email for reference.

Can I refund my order?

At this time we don’t issue refunds unless your order is damaged, at which point we will issue full replacements at no cost to you. We do ask that you provide a photo of the damaged goods, so we can relay it back to our fulfillment specialists.